Privacy Policy

Privacy Policy

Your privacy is very important to me, and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:

•Why I am able to process your information and what purpose I am processing it for •Whether you have to provide it to me 

•How long I store it for 

•Whether there are other recipients of your personal information

•Whether I intend to transfer it to another country 

•Whether I do automated decision-making or profiling 

• Your data protection rights. 

‘Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me. I am registered with the Information Commissioner’s Office my 

registration number is ZB542012 I am happy to chat through any questions you might have about my data protection policy, you can contact me through my email address Jacqueline.Kerr@protonmail.com

My lawful basis for holding and using your personal information.

GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract. GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between me and you).

How I use your Information

Initial contact

When you contact me with an enquiry about my counselling services, I will collect information to help me satisfy your enquiry. This will include your name and contact details. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf. If you decide not to proceed, I will ensure all your personal data is deleted within 28 days. If you would like me to delete this information sooner, please let me know. Whilst accessing counselling

I would like to reassure you that everything you discuss with me within our sessions is confidential. However, there are some limitations to this confidentiality. If I feel that you or anyone else is at immediate risk of harm or if you are involved in an illegal activity such as terrorism, money laundering, or fraud. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.

I will keep a record of your personal details to help the counselling service run smoothly. These details are kept securely in a locked filing cabinet these may be shared with a third party or on password protected on an electronic such as a laptop. I will keep written notes of sessions, these are kept in a locked filing cabinet or electronically password protected. For security reasons I do not retain text messages for more than 28 days If there is relevant information contained in a text message, I will store the information as detailed above for written notes. Likewise, any email correspondence will be deleted after 28 days if it is not important. If necessary, I will store it with electronic password protection. 

Once counselling has ended

Once counselling has ended your records will be kept for 5 years from the end of our contact with each other and are then securely destroyed. 

Third party recipients of data

I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted.

Your rights 

You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at http://ico.org.uk/your-data-matters

If I do hold information about you I will: 

· Give you a description of it and where it came from.

· Tell you why I am holding it.

· Tell you how long I will store your data and how I made this decision.

· Tell you who it could be disclosed to. 

· Let you have a copy of the information in an intelligible form. 

You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to: Jacqueline Kerr at Jacqueline.kerr@protonmail.com

If you have any complaint about how I handle your personal data, please do not hesitate to get in touch with me by emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to http://ico.org.uk/make-a-complaint.

Data Security

I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure by keeping it in a locked filing cabinet and using password protection/anonymisation on any electronic devices.

Visitors to my website

When someone visits my website, I use a third-party service, Godaddy, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow Godaddy to make, any attempt to find out the identities of those visiting my website. 

When you visit my website, I use legitimate interests as my lawful basis for holding and using your personal information.

You can read Godaddy privacy notice here: https://uk.godaddy.com/blog/privacy-policy-uk/

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